The greatest effort is made to ensure that the packaging of products protects the integrity of the products.
Where possible, recycled packaging is used to reduce the impact on the environment.
We use NZ Post for all National and International postage and use trackable postage on request.
RETURN & EXCHANGE POLICY
Here are Fiona Frew, we believe in the integrity of our products and therefore prefer to exchange products. If the purchased product is different from what was advertised or shown on this website, we will consider a refund. Please consider your purchases carefully. These products have been created with love and believe that they will give you as much pleasure wearing them as we have had in creating them.
If, in the future, there is damage to the product, we are happy to mend the product, at shipping cost to the customer.
All of our products have elements that are found, old, unwanted or vintage items that have been thrown away by their previous owners. These products have had prior lives. Here at Fiona Frew, we see these prior lives as adding to the story of the products we design but it is important that our customers understand this when purchasing from us.